The purchased products will be managed within 48h from the date of the order. Subsequently they will be delivered to the address indicated by the Customer in the Order by (24/48h) from the preparation of the order by TOPFIRME , at the cost specifically indicated on the Site before sending the Order. TOPFIRME reserves the right to accept or refuse deliveries requested outside the Italian or European borders. 

In any case, for deliveries to be made outside the Italian borders, shipping costs and delivery times may vary.

The place of origin of the shipment is Italy .

With regard to deliveries requested in countries outside the European Union, any import customs fees will be charged to the recipient. The Customer is therefore invited to contact the customs authorities of his country in advance to check the costs and any import limits.

The delivery times indicated by TOPFIRME must be considered as purely indicative and a delay with respect to them, or any delivery made with subsequent split shipments does not entitle the Customer to refuse the delivery itself and to request compensation or indemnity.

TOPFIRME ships to ITALY via GLS courier

You can check the status of the shipment on this Shipment Tracking page
"In the event that the carrier has been chosen by you outside of those proposed during the purchase phase, the risk of damage and perishing of the Products is already transferred to you at the time of delivery to the carrier, precluding any dispute regarding the external characteristics of what was delivered. In this case, any objection must be made directly by you against the carrier."

As soon as our goods leave the warehouse, you will receive an email with the SHIPPING CONFIRMATION in which you will find a tracking code that can be used to check the status of your order online.

For the SHIPPING ADDRESS, please note the following conditions: 

  • with PAYPAL payment we are obliged to ship the item to the address indicated by the buyer during payment

  • With other payment methods we will ship to the address indicated in the shipping details.

In both cases, the customer is required to provide a VALID TELEPHONE NUMBER , which will be communicated to the courier in case of any problems with the delivery. In the absence of a valid telephone number, your order may be delayed or suspended until the information necessary for shipment is provided to us.

Upon delivery of the products, the Customer is required to check:

  1. - that the number of packages delivered corresponds to what is indicated in the transport document.
  2. - that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal strapping)

Any damage to the packaging and/or the product or the mismatch in the number of packages or indications must be immediately detected, placing a specific indication on the delivery document of the product to be returned to the courier.

Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the procedures set out in this document.

Shipping cost. listed below.

ITALY

  • GLS Standard Shipping = €5.00
  • GLS Standard Shipping + Cash on Delivery (€ 5.00) = € 10.00

    EU ZONES

    • International Standard from 0.00 to € 300.00 = €20.00
    • International Standard from € 300 upwards = Free

     

    ATTENTION: Shipping costs will not be free during SALES and/or any PROMOTIONS

    Standard and Express orders are processed from Monday to Friday; shipment is made within 2/3 days following payment confirmation. Remember: all orders placed on Friday are processed starting from the following Monday morning.

    For islands and remote areas (e.g. Calabria, Sardinia and Sicily) Standard shipping could take up to 7 working days.
    IMPORTANT:     If an invoice is requested, it is not possible to declare a value lower than the purchase price. The invoiced price will correspond to the price paid, as required by law
    In the event of the RECIPIENT NOT BEING and the subsequent return of the shipment by the courier to the sender, € 10.00 will be withheld from the refund amount once it has returned to our offices. stores.